Change Manager

What will be your key responsibilities:

We are seeking a Change Manager

An independent strategic thinker with a strong background in change management, excellent communication skills, and the ability to work collaboratively with diverse teams. The Change Manager will play a pivotal role in ensuring the smooth implementation of change initiatives, manage change portfolio, foster a culture of continuous improvement, and drive the adoption and continuous improvement of change management practice across the organization. We need an independent strategic thinker with a strong background in change management, excellent communication skills, and the ability to work collaboratively with diverse teams.

Our client is a leading Telco/FinTech company operating across several countries in Northern Africa, the Middle East, and Eastern Asia. We are building a greenfield mobile wallet financial venture with the ambition to become the local Revolut!

The core qualities of a Change Manager:

  • Practical Experience with ITIL processes, including Change Management, Service Request Management, Configuration Management, and Service Level Management.
  • Knowledge of managing the processes in an agile environment
  • Experienced in negotiation with C-level stakeholders
  • Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
  • Experience with team management in the IT area is preferred
  • Excellent problem-solving and analytical abilities
  • Ability to work independently, come up with ideas, and drive their realization in a fast-paced environment.
  • Strives for continuous improvement.
  • Excellent English language (other languages are an advantage)


Why join Creative Dock

We are proud of our informal atmosphere. We maintain a flat structure and the working environment is shaped around project teams. We believe in career development. All that matters are your skills and desire to learn more. No diploma will ever secure you a place at Creative Dock.

What we need from a Change Manager:

  • Co-design and Implement Change Management Practice: Execute the activities within Change Management practice, be the face of change management for the whole organization
  • Stakeholder Engagement: Build strong relationships with key stakeholders, including C/level, to ensure practice adoption and alignment, and support for change initiatives.
  • Communication Planning: Plan and deliver activities to keep all stakeholders informed and engaged throughout the change process.
  • Monitor and Evaluate: Track and assess the effectiveness of change initiatives and in collaboration with process specialists, make necessary adjustments to ensure successful implementation.
  • Risk Management: Identify potential risks and develop mitigation strategies to address challenges and ensure the smooth progression of change initiatives.

Equal Opportunity Employer

Creative Dock is an equal-opportunity employer and is committed to diversity and inclusion in the workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Creative Dock

We believe that ideas matter.

Our core business is creation by doing.

What experience should you have:

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