Client Care Supervizor with German

We are looking for an experienced and friendly candidates for a role of supervizor for DACH team in customer service. Are you fluent in German? Are you professional with good approach and passion for people? Fell free to contact me.

What will be your key responsibilities:

  • leading your own team with cca 8 people in Prague office
  • help with improvement of internal processes and systems, be the main know-how specialist for the team
  • create relationship with customers and participate on order and complaints handling and other daily tasks
  • build relationship with colleagues from other departments (logistics, finance, etc...), cooperate and support each other
  • assure fulfilment of terms and conditions of internal sales and local legal requirements
  • participate on solving any kind of problem than can come during the set up of processes or systems
  • take care of your team, hold regular team and 121 meetings, create good atmosphere, help them and support them
  • be there also for your clients, give them feedback, support them and help them solve any problem

What experience should you have:

  • experience from leader role in customer service - ability to lead 8 people
  • know-how in SSC processes
  • fluent German and English
  • ability to solve problems not just in processes or with orders but also within the team
  • passion to learn new things and grow
  • preferably experience in pharmaceutical company or medical sector
  • experience with Oracle will be an advantage
  • ability to learn new things and to set up internal processes

What do you get in return:

  • 25 days of vacation + sick days
  • bonuses
  • meal vouchers
  • cafeteria
  • pension plan
  • sport card
  • internal training and courses
Mám zájem o tuto pozici

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