Client Care Supervizor with German - Prague

We are looking for an experienced and friendly candidates for a role of supervizor for DACH team in customer service. Are you fluent in German? Are you professional with good approach and passion for people? Fell free to contact me.

What will be your key responsibilities:

leading your own team with cca 8 people in Prague office
help with improvement of internal processes and systems, be the main know-how specialist for the team
create relationship with customers and participate on order and complaints handling and other daily tasks
build relationship with colleagues from other departments (logistics, finance, etc...), cooperate and support each other
assure fulfilment of terms and conditions of internal sales and local legal requirements
participate on solving any kind of problem than can come during the set up of processes or systems
take care of your team, hold regular team and 121 meetings, create good atmosphere, help them and support them
be there also for your clients, give them feedback, support them and help them solve any problem

What experience should you have:

experience from leader role in customer service - ability to lead 8 people
know-how in SSC processes
fluent German and English
ability to solve problems not just in processes or with orders but also within the team
passion to learn new things and grow
preferably experience in pharmaceutical company or medical sector
experience with Oracle will be an advantage
ability to learn new things and to set up internal processes