CRM Specialist

What We Expect From You

• Develop and manage CRM strategies to enhance customer acquisition, retention, and loyalty.

• Implement & optimise CRM activities towards our customers  (email, push, sms,...). Oversee the implementation and day-to-day operations of the CRM activities, ensuring optimal performance and user experience.

• Analyse customer data to create targeted marketing campaigns and improve customer segmentation.

• Collaborate with cross-functional teams (Sales, Marketing, IT) to align CRM initiatives with business goals.

• Monitor and manage the quality, integrity, and security of customer data.

• Lead efforts to improve customer engagement through automated workflows and personalised communication.

• Track CRM performance metrics and generate actionable insights to drive continuous improvement. Be the champion of data driven decision making and customer satisfaction.

• Train and support users across departments on CRM functionalities and best practices.

What We Look For

• Education:

  • Bachelor’s degree in Marketing, Business Administration, or a related field.

• Experience:

• 3-5 years of experience in CRM management or a related role.

• Experience with a leading CRM platform (e.g., Salesforce, HubSpot, Zoho CRM).

• Skills & Knowledge:

• Strong understanding of customer segmentation, campaign management, and lifecycle marketing.

• Proficiency in data analysis and CRM performance metrics.

• Excellent communication and interpersonal skills, with the ability to collaborate across teams.

• Strong project management abilities, with attention to detail and multitasking skills.

• Bonus Points For:

• Experience with CRM integrations and marketing automation tools.

• Experience with customer journey mapping and customer experience (CX) improvement.

• Certifications in CRM platforms or related technologies.

KPIs

• Decrease Customer Churn

• Increase Average order value and shopping frequency

• Monthly active Users

• Onboarding rate

• Increase Campaign Efficiency

What We Offer

• Your work will directly contribute to the company’s growth and success.

• We act quickly on your ideas – no long waits for corporate approvals.

• You'll enjoy a dynamic, innovation-driven environment free from rigid corporate structures.

• Opportunities for professional growth and continuous learning.

• A collaborative team of passionate professionals and legendary company events.