Do you have a passion for driving customer engagement and optimising business relationships? Are you excited about utilising CRM strategies to fuel growth and enhance customer experiences? Then this CRM Manager role might be perfect for you!
In this role, you will be the key architect of customer relationship management strategies, overseeing the full lifecycle of CRM initiatives. You'll work closely with sales, marketing, and customer service teams to ensure a seamless customer experience across all touchpoints. Your data-driven insights will inform personalised marketing campaigns, while your strategic vision will drive customer acquisition, retention, and loyalty.
Develop and manage CRM strategies to enhance customer acquisition, retention, and loyalty.
Implement & optimise CRM activities towards our customers (email, push, sms,...). Oversee the implementation and day-to-day operations of the CRM activities, ensuring optimal performance and user experience.
Analyse customer data to create targeted marketing campaigns and improve customer segmentation.
Collaborate with cross-functional teams (Sales, Marketing, IT) to align CRM initiatives with business goals.
Monitor and manage the quality, integrity, and security of customer data.
Lead efforts to improve customer engagement through automated workflows and personalised communication.
Track CRM performance metrics and generate actionable insights to drive continuous improvement. Be the champion of data driven decision making and customer satisfaction.
Train and support users across departments on CRM functionalities and best practices.
Education:
Bachelor’s degree in Marketing, Business Administration, or a related field.
Experience:
3-5 years of experience in CRM management or a related role.
Experience with a leading CRM platform (e.g., Salesforce, HubSpot, Zoho CRM).
Skills & Knowledge:
Strong understanding of customer segmentation, campaign management, and lifecycle marketing.
Proficiency in data analysis and CRM performance metrics.
Excellent communication and interpersonal skills, with the ability to collaborate across teams.
Strong project management abilities, with attention to detail and multitasking skills.
Bonus Points For:
Experience with CRM integrations and marketing automation tools.
Experience with customer journey mapping and customer experience (CX) improvement.
Certifications in CRM platforms or related technologies.
Decrease Customer Churn
Increase Average order value and shopping frequency
Monthly active Users
Onboarding rate
Increase Campaign Efficiency
Your work will directly contribute to the company’s growth and success.
We act quickly on your ideas – no long waits for corporate approvals.
You'll enjoy a dynamic, innovation-driven environment free from rigid corporate structures.
Opportunities for professional growth and continuous learning.
A collaborative team of passionate professionals and legendary company events.
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