Customer Finance Senior Expert

• The role owner is responsible for completeness and correctness of all Customer to cash value streams and subprocesses (credit risk, invoicing, payment processing and analytics, collection management, dispute management and others) in line with agreed standards (SLA/KPIs), according to finance and customer experience standards
  
• Coordination and overseeing of team responsibilities based on operational priorities and daily agenda
  
• Analyze operative and technical issues, propose solutions and support implementation of corrective actions. 
  
• Oversees and ensures regular reconciliation activities, incl. balance sheets reconciliation
• Assumes responsibility for E2E Accounts receivables processes for one/multiple NatCos –ensuring their adherence to local policies and legislation
  
• Ensures quality resolution of receivables queries from NatCo business and other functions
• Identification and resolutions of inconsistencies in customer finance and accounting process
• Active coordination of monthly / quarterly / yearly /ad-hoc closing activities with other streams and functions
  
• Ensuring quality via internal controls processes (ICS), including their design and maintenance, collaborating with internal and external auditors
  
• Proactive resolution of possible differences and inconsistencies with respective partner in DT/NatCo (Finance/Business/Controlling)
  
• Devising concepts and rules for the introduction of IT solutions aimed at harmonizing, standardizing, and automating processes
  
• Measures performance (KPI), proposes and ensures improvements, suggests mitigation measures, proposes changes if necessary
  
• Coordinates relevant internal and external stakeholders to ensure all responses, documents are received on time and closing process and quality of financial statements are not misstated
  
• Independent performing of high-complex tasks in Accounting/CUF area
• Active identification of areas for process improvements, simplification and automation
• Preparation of various reports and analyses
• Communication with the internal / external customers & 3rd parties
• Independent performing of assigned tasks and other ad-hoc and tasks
• Takes ownership for and steers projects within function area
• Fosters team work and efficient collaboration within the team
• Ability to cover and deputize within the team and across teams in the department
• Support of team and management in decision making process

• Education: Secondary school with school-leaving examination or University degree (Bachelor or Master) in Economy/Accounting/Finance/Banking and/or 5+ years of relevant work experience in the field
  
•  Working knowledge of GAAP, IFRS standards is and advantage

Language knowledge:

• Croatian/Serbian – fluent
• English – B2 or higher
• Slovak – fluent

• Expert in MS Excel, SQL, or Python
• ERP platform advanced (SAP or other)
• SALESFORCE, INTAACT, SMART, JIRA, Knowledge base
• PowerBI, Microstrategy or other performance visualization dashboards

• Understanding of accounting principles, related laws and regulations in Croatia republic
  
• Previous experience with cash collection, customer risk assessment and customer experience facing role
  
• Excellent interpersonal and communication skills
• Interest in knowledge developement in Finance area
• Ability to plan and organize work,
• Independet identification of priorities
• Structured and independent work approach and analytical skills
• Responsibility and attention to details
• Adaptability and flexibility
• Ability to work under pressure

• Annual bonus
• Fully paid meal vouchers
• Mobile phone also for private use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• My days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time