Customer Manager

Join Us - Transforming B2B Construction 

As a global innovation and venture-building leader, we're poised to transform B2B construction collaboration. Launching in Germany, our primary focus is on construction and installation companies, with a strong emphasis on the piping industry. We're bringing the future of B2B construction collaboration to life.

Why Join Creative Dock Group

Enjoy an informal environment with a flat organizational structure that values results and your passion for learning over formal qualifications. Benefit from flexible working hours and access to the resources of the world's largest venture builder.

What We're Looking for in a Customer Care Specialist

We're seeking a dedicated Customer Care Specialist to provide exceptional support to our valued clients. As a key member of our team, you'll play a pivotal role in ensuring our clients' success.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints effectively.
• Provide product information and assistance.
• Maintain accurate customer records and documentation.
• Collaborate with other teams to address customer needs.
• Ensure high levels of customer satisfaction.
• Identify opportunities for process improvement.
• Monitor customer feedback and trends.

Requirements

• Bachelor's degree in Customer Service, Business, or related field.
• Proven experience in customer service.
• Strong communication and problem-solving skills.
• Empathy and patience in dealing with customers.
• Proficiency in both English and German.
• Previous experience in the construction industry is a plus.

Hiring Process

• Introductory phone call with our recruiter.
• Dive deeper in an interview with our venture lead.
• Showcase your skills and potential during a half-day boot camp with your potential team. We want to see how you work and can't wait to hear your questions about Creative Dock.