Customer Master Data Process Owner

We are looking for someone for the role of: Customer Master Data Process Owner for the multi-disciplinary European Sales Operations team. This role focuses on CRM and operational Master Data (Salesforce.com, SAP, business tools) and ensures data accuracy and integrity across multiple systems. It also involves documenting current and future processes and providing support to stakeholders in an international organization. These processes support planning, commercial, financial, logistics, order processing, marketing, and sales organizations .

What will be your key responsibilities:

Key responsibilities:

  • Implement and enforce and train the organization in Customer Master Data standards and guidelines
  • Analyze existing Master Data processes, identify weaknesses and follow up with recommendations and detailed execution plans for ongoing improvements
  • Develop and document processes with other functional data owners to support ongoing maintenance and data integrity
  • Ensure data quality, compliance, consistency and integrity of master data across business systems including SAP and Salesforce.com to include set-up and maintenance of customer accounts, pricing and other business relevant data
  • Identify areas for data quality improvements and help to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies
  • Conduct data cleaning to rid the system of legacy, old, unused or duplicate data
  • Lead interfacing projects to optimize efficiency and reduce data related risks
  • Act as key contact for problem resolution and analysis relating to Master Data
  • Assist in ensuring compliance with export controls

What experience should you have:

Most important qualifications:

  • Bachelor's degree (or equivalent combination of education and experience) in business administration, information science, data management or related field
  • 3+ years’ work experience in relevant area (customer master data, CRM maintenance/administration or similar)
  • Previous knowledge of SAP at user or master data management level preferred
  • Good PC and business solutions software skills
  • Fluent in English language
  • Process orientation and user satisfaction attitude
  • Analytically minded and methodical problem solver
  • Excellent customer service and “can do” mentality
  • Ability to work independently and as part of a team
  • Very good communication skills, emotional balance and mature personality

What do you get in return:

What we offer:

  • Interesting position with wide responsibilities and possibility to have impact on processes in company
  • International environment within a motivated professional team & informal and pleasant atmosphere
  • Benefits include 26 days of holidays, 4 sick days, flexible working hours, meal tickets, transport allowance, Multisport card
  • Company equipment – laptop, mobile phone (with corporate SIM card with unlimited tariff)
  • Hybrid work model 
  • Possibility to work from abroad – up to 1 month/year

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