Customer Service & Inside Sales Representative (m/f/d) – German speaking - Alkmaar

Our client is an international manufacturer and specialist in high-quality air filtration solutions, with decades of experience in creating cleaner and healthier indoor environments. The company develops and produces both standard and customised filtration solutions for a wide range of industries, including healthcare, pharmaceuticals, food & beverage, data centres, airports and commercial buildings. AFPRO

With its headquarters in the Netherlands and an international presence across Europe and beyond, the organisation combines strong technical expertise, in-house production and efficient logistics with a very hands-on, customer-focused approach. Its solutions are designed not only to improve air quality, but also to help customers reduce energy consumption and maintain reliable, efficient operations.

The culture is pragmatic, entrepreneurial and collaborative, with short communication lines and a strong focus on personal responsibility and getting things done.

The company is currently looking for a German-speaking Customer Service & Inside Sales Representative (m/f/d) who will support B2B customers in the German market.

Location: Alkmaar

What will be your key responsibilities:

Handling customer enquiries by phone and email
Providing customers with product, order and delivery information
Processing and coordinating customer orders
Entering and releasing orders in the system
Following up on orders, deliveries and open customer requests
Handling complaints, returns and other customer issues
Supporting commercial and Inside Sales activities
Maintaining and developing good customer relationships
Working closely with your dedicated Account Manager for Germany
Coordinating with internal departments regarding orders, logistics and customer requirements
Cooperating with the international Call Centre team in Poland
Keeping customer and order information accurate and up to date
The role combines Customer Service, Order Management, Sales Support and Inside Sales
Working within a team of seven colleagues

What experience should you have:

Fluent or near-native German, both written and spoken
Good English skills for communication within the international organisation
Previous experience in Customer Service, Customer Support, Inside Sales, Sales Support, Order Management or a similar B2B position
Experience with customer enquiries, order processing and complaint handling
A commercial and customer-oriented mindset
Good communication skills and confidence speaking with customers by phone and email
A structured and accurate way of working
The ability to manage several customer requests and orders at the same time
A proactive and solution-oriented attitude
Experience working with German B2B customers is a strong advantage.

What do you get in return:

Salary plus variable bonus deepending on company and individual performance
which is paid out twice per year
Holiday allowance
Commuting allowance from the first kilometre
25 vacation days
40h working week, Monday to Friday, no shifts
International working environment
Close cooperation with your own Account Manager for the German market
A varied combination of Customer Service and Inside Sales responsibilities
Initial 7-month contract with the intention of permanent employment afterwards
Short and transparent recruitment process with approximately 2–3 interview steps
Onboarding in Alkmaar and Germany
1 day homeoffice after the 1st month

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