Customer Service Representative
We are one big family in Rohlík. We see the world from the better side and we are constantly looking for ways to make each other happier. We know that even seemingly small goodies can be of great importance, and therefore, together with the rediscovered power of humanity and helpfulness, we return to our roots. To nature, honest craftsmanship and the countryside, where there is inspiration for all who believe that it is time for good things and especially for good food.
Mi lesz a legfontosabb feladata:
Receives direct or indirect inquiries from customers by phone and other communication channels (e-mail, text message, chat, social media etc.). Handles complaints, requests, provides information to customers about products, Kifli’s services or procedures. Ensuring that Kifli.hu customers can use our service with the greatest satisfaction.
- Comprehensive handling of complaints, requests, comments, inquiries received from customers through any customer handling channel (phone, email, chat, social media, etc.) in accordance with quantitative and qualitative requirements.
- Defining customer needs and complaints, recording, and administering events in CRM and customer management systems; where appropriate, delegating the task to other departments.
- Make outgoing calls to perform tasks related to customers and partners.
- Make outgoing calls to measure customer satisfaction.
- Consulting, assistance, providing information of services and products of Kifli.hu.
- Handling requests and complaints related to invoicing, payment, control of financial transactions.
- Knowledge and use of the e-commerce system used by Kifli.hu.
- Mandatory use of applications already implemented and to be introduced in the future to solve customer needs and trace customer history, by meeting the required qualitative and quantitative requirements according to current processes.
- Compliance with the requirements and expectations of the current quantitative and qualitative evaluation system, as well as with the expectations indicated as the form of conduct to be followed.
- Undertake any overtime that may be required to meet tasks and deadlines and KPIs.
Milyen tapasztalatokkal kell rendelkeznie:
- You have excellent communication skills
- You are a good problem solver
- You learn quickly
- You have experience in customer management and sales areas
- You have already worked in a call centre
- You can meet deadlines; understand the processes quickly and you have ideas on how to make a process better and more efficient
- You have experience in the FMCG sector
- You speak fluent Hungarian and basic English knowledge
Mit kap cserébe:
- Your work will have a direct impact on the company's results
- We will implement your good ideas almost immediately – not waiting for the approval of the headquarters somewhere in the world
- You will not be bound by corporate processes
- Your work has to be innovative and meaningful, we do not want to follow trends, but set them
- Last but not least, we mainly offer a fair reward and the possibility of professional growth and education, also a great bunch of people around and a legendary corporate events
