Customer Service Representative with French

Our client is an internationally known Norwegian manufacturer of prams and baby furniture, with products sold in over 50 countries and a reputation for innovative designs in the children's furniture sector. Over the years, our client has manufactured and designed a wide range of furniture, paying particular attention to ergonomics, uniqueness, and functionality.

They are currently looking for a Customer Service Representative - French speaking (m/f/d) for their Sindelfingen office.

What will be your key responsibilities:

  • Providing exceptional service to customers and retailers, fostering strong relationships and a lasting positive impact.
  • Offering comprehensive support, covering “Order desk” tasks, product support, and administrative duties.
  • Ensuring accurate customer data maintenance in ERP (M3) and CRM (SF) systems.
  • Managing order reception, processing, and tracking via phone, email, chat, and social media.
  • Overseeing order registration, shipment, and invoicing in Demandware, Altapay, and M3 systems.
  • Handling invoicing, credit notes, transport, product claims, returns, and exchanges.
  • Engaging in varied administrative team responsibilities.
  • Collaborating across company functions to fulfill unique customer needs.
  • Adapting to support other markets within an international, multilingual team.

What experience should you have:

  • Commercial Education
  • First experience in a Customer Service role
  • Excellent French and fluency in English are a must
  • Strong service mentality, ready to implement the visions, philosophies, and strategies of the company
  • Interest in working with and supporting international teams
  • Ability to work independently

What do you get in return:

  • Indefinite working contract after a 6-month probation period
  • 30 holidays
  • You will be a part of a company that creates high-quality, smart, and sustainable premium products that stimulate the child’s development
  • Our client is an advocate for ethical trade practices  
  • International team
  • Flexible working environment, including up to 3 days in the home office
  • Intense onboarding training
  • Lunch tokens
  • Gym and more
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