Data Analyst

ABOUT ELEVEO

Eleveo provides a platform that supports Contact Centers around the globe. Above all, it supports them in recording, evaluating, and improving their services based on self-evaluation and customer feedback. To learn more, check out our product page.

What will be your key responsibilities:

  • Develop and refine SQL queries to structure and transform data for reporting and analytics.
  • Design and implement a unified database model, ensuring seamless data flow into OLAP cubes and columnar databases like ClickHouse (soon to be introduced).
  • Partner with different teams to understand data sources and assist in optimizing their integration into a consolidated analytics framework.
  • Evaluate and test speech-to-text providers, assessing their performance across different languages and use cases.
  • Contribute to the enhancement of our Generative AI, LLM-based system, which processes speech-to-text transcriptions into summaries, topic detection, and other insights.
  • Experiment with emerging AI/ML models, optimizing their accuracy through prompt engineering, fine-tuning, and output formatting.
  • Support the development of RAG (Retrieval-Augmented Generation) solutions and explore model quantization techniques.

What experience should you have:

  • Proven working experience in data analysis, data science, data engineering, or related fields.
  • Advanced SQL expertise, especially in PostgreSQL, with experience in complex queries, data transformations, and performance optimization.
  • Experience designing and maintaining scalable data models, including schema design and ETL processes.
  • Basic understanding of AI/ML models, including LLMs, prompt engineering, fine-tuning, and quality assessment.
  • Python knowledge for experimenting with and testing ML/LLM libraries is a nice to have.
  • Strong communication skills in English.
  • Experience working with cloud-based solutions and modern data tools.
  • Experience working in Agile environments with cross-functional teams.
  • Big advantage is understanding of AI

What do you get in return:

  • Creative environment with a strong sense of ownership, living agile
  • Architecting a solution in a fast-growth industry (high scalability, fault resiliency…)
  • Flexible home-office policy
  • Flexible working hours – based on agreement with the team
  • Global multinational environment; headquarter in Prague, and offices in Slovakia, and the USA
  • Open and transparent environment
  • Competitive salary
  • Team events – company breakfasts, team building
  • Budget for training and conferences, internal knowledge share sessions
  • Trainings - courses across tech, business, leadership, and wellness are paid after agreement with your manager
  • Focus time – dedicated time for education, experiments, or working on open-source projects
  • Look at the list of benefits

Mám zájem o tuto pozici

Poslat nabídku na e-mail

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