Data Analyst - Nam. osloboditeľov 3B, Košice

ABOUT ELEVEO

Eleveo provides a platform that supports Contact Centers around the globe. Above all, it supports them in recording, evaluating, and improving their services based on self-evaluation and customer feedback. To learn more, check out our product page.

What will be your key responsibilities:

Develop and refine SQL queries to structure and transform data for reporting and analytics.
Design and implement a unified database model, ensuring seamless data flow into OLAP cubes and columnar databases like ClickHouse (soon to be introduced).
Partner with different teams to understand data sources and assist in optimizing their integration into a consolidated analytics framework.
Evaluate and test speech-to-text providers, assessing their performance across different languages and use cases.
Contribute to the enhancement of our Generative AI, LLM-based system, which processes speech-to-text transcriptions into summaries, topic detection, and other insights.
Experiment with emerging AI/ML models, optimizing their accuracy through prompt engineering, fine-tuning, and output formatting.
Support the development of RAG (Retrieval-Augmented Generation) solutions and explore model quantization techniques.

What experience should you have:

Proven working experience in data analysis, data science, data engineering, or related fields.
Advanced SQL expertise, especially in PostgreSQL, with experience in complex queries, data transformations, and performance optimization.
Experience designing and maintaining scalable data models, including schema design and ETL processes.
Basic understanding of AI/ML models, including LLMs, prompt engineering, fine-tuning, and quality assessment.
Python knowledge for experimenting with and testing ML/LLM libraries is a nice to have.
Strong communication skills in English.
Experience working with cloud-based solutions and modern data tools.
Experience working in Agile environments with cross-functional teams.
Big advantage is understanding of AI

What do you get in return:

Creative environment with a strong sense of ownership, living agile
Architecting a solution in a fast-growth industry (high scalability, fault resiliency…)
Flexible home-office policy
Flexible working hours – based on agreement with the team
Global multinational environment; headquarter in Prague, and offices in Slovakia, and the USA
Open and transparent environment
Competitive salary
Team events – company breakfasts, team building
Budget for training and conferences, internal knowledge share sessions
Trainings - courses across tech, business, leadership, and wellness are paid after agreement with your manager
Focus time – dedicated time for education, experiments, or working on open-source projects
Look at the list of benefits

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