French-Speaking Customer Service Supervisor - Prague

We are looking a candidate for the role of Customer Service Supervisor fluent in French, who will collaborate closely with the Head of Customer Care to ensure exceptional customer partnerships, focusing on the French market.

What will be your key responsibilities:

Leading and mentoring a team of 8-10 members
Ensuring high standards of Customer Experience through effective phone coverage, backups, and a professional approach
Identifying areas for improvement in European Customer Service processes and procedures, aligned with the Head of Customer Care
Building and maintaining strong relationships with stakeholders such as sales, cash collection, finance, and warehouse teams
Representing the Customer Service organization in stakeholder meetings and acting on Customer Experience feedback
Ensuring a seamless customer experience throughout service incidents, prioritizing customer loyalty with a sense of urgency

What experience should you have:

Fluent in English
Advanced proficiency (C2 level) in French
Robust leadership skills and a collaborative team-oriented approach
Demonstrated success in building and cultivating high-performing teams
Expertise in stress management, strong organizational structure, and goal-driven orientation
Proficiency in risk and project management with a customer-centric focus
Ability to forge strategic working relationships and negotiate effectively with internal and external stakeholders
Effective communication skills, adept at providing constructive feedback, mentoring, and coaching

What do you get in return:

25 days of vacation, 4 sick days
Annual bonus 10%
Meal vouchers
Hybrid work model
Contribution to wellness and leisure activities - Multisport and Edenred
Retirement plan contribution and life insurance
Language courses
Employee Assistance Program, providing free consultations for mental health, legal, and financial matters for both you and your family members
Free on-site parking
Company discounts etc.

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