Head of Operations

We are looking for a Head of Operations for The Pilsner Urquell Original Beer Experience!


Job purpose is: The Head of operations is responsible for the entire operation of The Experience, Tapster Academy, VIP tastings as well as the facility department. All to deliver an excellent level of guest service, engaging tour experience, team member excellence and financial profitability.

Next to the day to day operation the candidate will be responsible for staff recruitment, forecast and planning, training and development, inventory and control of operating supplies as well as develop, assist, and monitor budget expenditures.

What will be your key responsibilities:

  • Establish and evaluate the department’s training program
  • Coach and develop the experience operations team and flex workers with a clear purpose, personal accountability, and well-defined performance goals and processes
  • Drive continuous process management
  • Work closely with the Experience management team, the HR company for flexors as well as Pilsner Urquell marketing and commercial management
  • Direct the development of, and is accountable for, annual capital, labor, and expense budgets and overall financial performance of experienced operation
  • Daily reporting of admissions, tour, and experience operations, opening and closing register paperwork, tracking of discounts, tracking of coupons
  • Track daily/weekly/monthly experience operation and individual targets 

What experience should you have:

  • 7+ years of experience in a managerial role within the hospitality industry
  • Preferably with commercial management experience
  • Proven experience managing teams; a true people manager, leader and role model for the team 
  • A customer-first mindset; ability to understand and interpret consumer insights
  • Must be analytical and possess good knowledge of budgeting processes and KPI management
  • Proven track record of achieving operational KPI, revenue, and profit targets
  • Proven experience managing teams and business units; be a true leader, acting as a role model for the team
  • Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization

What do you get in return:

  • Fixed Salary
  • Work in the center of Prague
  • Annual bonus
  • Independent, open, and friendly-oriented company culture
  • Dynamic environment
Mám zájem o tuto pozici

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