HR SSC Manager

All processes are already implemented and well established, and the HR SSC now operates at a mature stage. Initially, it covered the transition and transformation of the following processes: Personal Administration and Time Attandance (under the umbrella of overall employee life cycle data management).

Your role as the new HR SSC Manager is strategic as well as people-oriented:

You will manage, develop, and coach a highly responsive and service-oriented team of 15 HR specialists and report directly to the HR SSC Director.
You will be responsible for fostering a work environment of engaged team members who collaborate and ensure that team members fully understand and utilize the tools and processes.
You are expected to be an active role model and champion for the organization's core values, behavioral expectations, organizational policies, and procedures, including confidentiality and data privacy

Your daily routine will include the following activities:

• Consult HR leadership in the region by providing an HR Operations perspective on service center-related activities
• Build and manage an active partnership with the HR stakeholders across the EMEA region, manage vendor relations and performance
• Manage overall and day-to-day operations in the service center, always with a strong focus on customer service
• Identify opportunities for process or customer experience improvement
• Monitor the performance of systems and staff and prepare performance reports
• Implement a continuous process improvement framework and champions related initiatives in order to improve process effectiveness and efficiency
• Track metrics and drive consistent service delivery by establishing a quality system in line with HRSSC standards.
• Lead or participate in HR sponsored special projects or initiatives pertaining to service delivery

• University Degree in Human Resources, Business Administration, or relevant
• minimum 2-3 years of experience in an HR Shared Services Operating Model, as well as supervisory/managerial level experience, is a must
• We will also give an opportunity to candidates currently in a Team Leader/Supervisor/Junior Manager position and current leadership will commit to actively support their further growth.
• Working knowledge of HRIS and payroll systems is required, Success Factors experience is considered an advantage
• You are oriented on data and metrics and you can translate how metrics indicate performance
• You have strong leadership skills and you can develop effective working relationships with internal and external customers as well as motivate your team members
• You give high attention to detail with demonstrated project management and process improvement skills, previous expertise in transition management will be an advantage
• You feel comfortable in a fast-paced environment and you can meet changing business needs and priorities

• The workplace is located in Trnava, however, Marelli empowers a flexible working environment,  with an 80% Home Office policy. 
• Other financial and non-financial benefits will be discussed during the interview process.
• This salary is our minimum advertised salary. The actual salary is likely to be higher based on skills, knowledge, and experience. We value every employee who joins Marelli, therefore ensuring our compensation package aligns with your professional qualifications and competencies to the open position you are selected for.

How this role may contribute to your proffessional growth: 

• Established & Mature Processes – Join a well-structured HR SSC with proven workflows and a focus on optimization.
• High Impact & Influence – Directly contribute to HR operations strategy, process improvements, and stakeholder engagement across the EMEA region.
• Continuous Improvement & Innovation – Implement process enhancements, drive efficiency, and champion HR service excellence.
• Regional & Cross-Functional Exposure – Collaborate with HR leadership and stakeholders, managing vendor relations and performance.
• Career Growth & Development – Take on a key role with leadership responsibilities and the opportunity to shape HR service delivery at a high level.