IT HW Support

We are looking for a skilled IT Fulfillment Center Support Specialist to join our team. The ideal candidate will be responsible for ensuring the smooth operation of IT systems, networks, and equipment within a fast-paced fulfillment center environment. This role requires a proactive individual with a strong technical background and excellent problem-solving skills to support daily operations, minimize downtime, and ensure the fulfillment center runs efficiently

What will be your key responsibilities:

IT Infrastructure Support:

  • Maintain and support IT infrastructure including networks, Wi-Fi, switches, routers, and other IT-related equipment.
  • Technical Support:
  • Provide hands-on technical support to warehouse staff for IT-related incidents.
  • Manage and respond to helpdesk tickets on time.
  • Conduct root cause analysis for recurring technical problems and implement solutions.

Inventory Management:

  • Keep track of IT inventory, including spare parts, cables, and network equipment.
  • Manage asset lifecycle, including procurement, installation, maintenance, and disposal of IT equipment.
  • Collaborate with vendors and suppliers for hardware and software procurement.

System Monitoring & Maintenance:

  • Monitor system performance (network traffic) to ensure optimal operation.
  • Apply software updates, patches, and system upgrades as needed.
  • Assist in maintaining and updating documentation for IT systems, procedures, and configurations.

Project Assistance:

  • Support IT projects including upgrades, migrations, and new technology implementations.
  • Assist in the rollout of new systems, applications, and devices.

What experience should you have:

  • Experience in IT in a similar position for at least 1 year 
  • Advanced knowledge: Windows, Android, MS Office, G-Suite, Network Technology awareness, IP Telephony, MFP, Laptop Installation 
  • Willingness to work shifts (Monday to Sunday, 6 - 14, 14 - 22:00)
  • Ability to empathize with users' needs 
  • Communicativeness, ability to prioritize well 
  • Excellent organizational skills, analytical thinking 
  • Advanced knowledge of the English language 
  • Ability to quickly learn new things and adapt to the environment
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