What will you do?
We are looking for a bright candidate who will provide 2nd level technical support to our internal customers of Heidelberg Materials - one of the world’s largest integrated manufacturers of building materials - while working on 24/5 model. Daily, you will handle field tickets escalated from the centralized service desk and manage ticket queue remotely using Cherwell Software. Simply, you will process and actively troubleshoot customers’ requests and thus, find fixes/workarounds. As importantly, infrastructure monitoring along with communication with our internal vendors e.g., Windows Server, Office 365, Infor, Citrix and many more, will also be a crucial part of your daily job.