Junior IT Administrator

What will you do?

We are looking for a bright candidate who will provide 2nd level technical support to our internal customers of Heidelberg Materials - one of the world’s largest integrated manufacturers of building materials - while working on 24/5 model. Daily, you will handle field tickets escalated from the centralized service desk and manage ticket queue remotely using Cherwell Software. Simply, you will process and actively troubleshoot customers’ requests and thus, find fixes/workarounds. As importantly, infrastructure monitoring along with communication with our internal vendors e.g., Windows Server, Office 365, Infor, Citrix and many more, will also be a crucial part of your daily job.

You are an ideal candidate if you are:

• Interested in the IT field and have at least a basic IT knowledge (OS Windows, HW, networks, servers, etc.).
• Experienced in MS Office (mainly in Excel).
• Proficient in Czech & English language (both on communication level).
• Fast learner & willing to pick up new knowledge/skills along the way.
• Customer-oriented & proactive.
• Responsible & able to work independently.
• Flexible & communicative team player.

What do we offer?

• Hybrid work environment
  
• 7,5-hour workday and 5 weeks of vacation
• Employee career track including regular growth talks
• Extensive trainings (technical, soft skills and language courses)
• 2 sick days & 2 days off for your volunteering activities
• Daily meal contribution
• Benefit card (sport, education, wellness, health, culture)
• Mobile phone with company tariff
• Company reserved parking (car, motorbike, bike and lockers)
• Relax area and terrace

What’s going to happen next

You apply to this job advert. Our recruiter will contact you within a week. If there is interest on both sides, we will arrange meeting online or face2face in Brno office with team leader. Based on our mutual satisfaction we would welcome you on board.