L3 Support Engineer & Consultant

What will you do

Your daily impact

• Lead advanced troubleshooting across systems, applications, VoIP, and network components.
• Collaborate remotely with customers worldwide on delivery, implementation, and integration of Eleveo products with contact center platforms.
• Keep stakeholders informed by clearly reporting progress, risks, and issues to the Project Management team.
• Work closely with development teams to resolve complex cases and influence product improvements.
• Design and implement customized technical solutions that fit each customer’s environment.
• Build and maintain an internal knowledge base, best practices, and troubleshooting guides.
• Contribute to continuous improvement of internal processes to boost efficiency and quality.

Occasional activities

• Deliver engaging technical trainings and workshops for Eleveo partners and customers (up to 6 weeks per year).
• Create internal tools and scripts that streamline troubleshooting and maintenance of Eleveo products.

Education & experience

• University degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in a similar L3 support, consulting, or advanced engineering role.
• Strong spoken and written English (advanced level).

Technical skills

• Strong hands-on experience with Linux.
• Solid knowledge of VoIP technologies and related protocols.
• Good understanding of TCP/IP networking concepts.
• Practical experience with Bash, Perl, PHP and JavaScript.
• Experience working with SQL databases.
• Comfortable using Microsoft Office for reporting, documentation, and presentations.
• Proven track record in advanced troubleshooting of complex technical issues.
• Experience with Kubernetes.
• Understanding of virtualization and cloud concepts.

Soft skills

• Self-organized and able to juggle multiple priorities without constant supervision.
• Highly communicative, with strong interpersonal and customer-facing skills.
• Curious and eager to learn new technologies and approaches.
• Flexibility to work overtime or at night when needed to support critical issues.
• Confident presenter, able to explain complex topics clearly to different audiences.
• Strong analytical and problem-solving mindset.
• Customer-focused attitude, always aiming for high-quality service and satisfaction.
• Team player who can also drive tasks independently from start to finish.
• Proactive in spotting potential issues and suggesting improvements before they escalate.

Nice to have

• Experience in consulting or other customer-facing technical roles.
• Knowledge of additional scripting or programming languages.
• Hands-on exposure to major cloud platforms and advanced virtualization technologies.

• Creative environment with a strong sense of ownership
• Flexible home-office policy
• Flexible working hours – based on agreement with the team
• Global multinational environment; headquarters in Prague, and offices in Slovakia and the USA
• Open and transparent environment
• Competitive salary
• Team events – company breakfasts, team building
• Budget for training and conferences, internal knowledge share sessions
• Focus time – dedicated time for education, experiments, etc.
• Look at the list of benefits