Process & Quality Manager

The current focus is on strengthening end-to-end process transparency, increasing efficiency and effectiveness across Delivery Units, and ensuring sustainable quality standards within a complex IT-driven environment. The role combines strategic process design, governance, and cross-functional alignment.

You will contribute to reducing technical complexity while ensuring robust, scalable, and business-relevant IT solutions that support long-term organizational goals.

• Analyze complex end-to-end systems and processes to identify optimization potential across efficiency and effectiveness within a cross-functional scope
• Develop and implement measures to address process weaknesses and gaps, including driving technology transfer and process digitalization
• Design and establish holistic process maps that provide transparency and clear interaction models between Business and IT
• Develop and implement concepts to improve cross-functional processes and quality standards
• Define and implement quality management principles, including governance structures and supporting tools
• Strategically plan and oversee quality assurance measures; define and monitor adherence to quality targets, KPIs, and compliance requirements
• Facilitate alignment between decision-makers and subject matter experts to identify risks early and resolve obstacles efficiently
• Ensure clear responsibilities, structured decision-making, and traceability of outcomes
• Advise management on system and process landscape design, including agile development and process engineering methodologies
• Lead cross-functional alignment with stakeholders at management level and ensure timely, well-informed decision-making
• Synchronize and guide the Delivery Unit to ensure professionally aligned and strategically oriented collaboration

• Fluent German and English
• Degree in Business Informatics, Business Administration/Economics, or comparable vocational training with relevant specialization and/or additional qualification
• Several years of professional experience in Process and Quality Management
• Very strong experience in both classic and agile collaboration models
• Excellent experience in prioritization and escalation management
• Proven experience leading strategic and cross-functional IT projects; methodological knowledge as Product Owner and/or Project Manager
• Strong domain experience in Accounting, HR, Finance, Procurement, or similar shared service environments
• Strong expertise in process automation and digitalization
• Strong knowledge of methods and tools for continuous improvement processes
• Solution-oriented mindset with the ability to navigate complex environments
• Strong experience leading strategically oriented initiatives