Regulatory Compliance Manager

Creative Dock is on the lookout for a Regulatory Compliance Manager with a passion for navigating the complex landscape of regulatory compliance. This role is pivotal in ensuring that our innovative products not only meet but exceed the stringent regulatory standards set forth across the world. At Creative Dock, we're not just about ideas; we're about making those ideas happen in the most compliant and responsible way.

Why join Creative Dock 

Creative Dock stands as the largest independent corporate venture builder in Europe and the MENA region, with a mission driven by the power of creation. Our informal yet ambitious company culture thrives on flat hierarchies and collaborative project teams, all dedicated to career development based on skills and the eagerness to learn. Here, your expertise in regulatory compliance is not just needed—it's crucial for our mutual growth.

What you will do as a Regulatory Compliance Manager

• Taking ownership of the regulatory compliance framework for regulated products, including understanding the product design and ensuring its alignment with relevant laws and market requirements across all target jurisdictions.
• Preparing regular compliance reports for management, summarising key risks, trends, regulatory updates and actions taken.
• Receiving, assessing, investigating, evaluating and resolving complaints from customers and business partners concerning regulated products (in particular nicotine products, food and food supplements).
• Ensuring that the complaint handling process and related documentation are fully compliant with applicable legislation and regulatory requirements across the EU, Switzerland and the UK.
• Collaborating with Legal, Quality, Production, Customer Support and Regulatory Affairs departments during internal investigations of complaint root causes.
• Communicating with external partners, government authorities and regulatory bodies in connection with regulatory complaints, enquiries, inspections or reporting obligations.
• Ensuring timely and transparent communication with customers regarding the outcome of investigations and any corrective actions taken.
• Preparing and updating internal procedures, SOPs and records related to the complaint handling and overall compliance activities.
• Maintaining complaint statistics and reporting, conducting trend analyses and proposing preventive or corrective measures.
• Supporting both internal and external audits, including inspections by regulatory authorities.
• Continuously monitoring changes in regulatory requirements related to product safety, complaints, recalls and market access for nicotine products, food and food supplement.

Necessary skills and experiences

• Proven experience in regulatory compliance, preferably within the nicotine product, food, or food supplement sectors.
• Strong understanding of the regulatory landscape across the EU, Switzerland, and the UK.
• Excellent communication skills, both for internal collaboration and external liaison with regulatory bodies.
• Ability to manage and resolve complaints in a compliant and customer-focused manner.
• Experience in preparing and updating compliance documentation and procedures.
• Fluent English, with additional languages being an advantage.

Hiring process:

• Screening phone call with the Recruiter.
• Interview with the Regulatory Affairs Lead.
• Bootcamp (1 day spent with your potential team – we want to see how you work and look forward to hearing your questions about Creative Dock).

Equal Opportunity Employer: Creative Dock is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We only work on projects that we personally believe in and products that transform people’s lives in a positive way. Are you interested? Get in touch.

Creative Dock We believe that ideas matter. Our core business is creation by doing.