Salesforce Administrator

Strategy & Planning:

• Design, document, build, test and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports and dashboards within Salesforce.

• Understand business needs to suggest and implement changes to Salesforce to increase data quality, efficiency and user adoption.

• Promote Salesforce and pipeline management best practices.

• Promote, increase and monitor user adoption and ensure user satisfaction.

Operational Management:

• Supervision of L1 documentation to ensure all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups are up to Reef standard.

• User support tickets

• Identify and gather requirements from users and stakeholders

• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, flows, fields, page layouts, record types, custom settings, dashboards and reports

• Monitor user adoption

• User training and creating training materials

Formal Education & Certification:

• College diploma or university degree in the field of computer science, information systems, and/or 2 years equivalent work experience.

• Certified Salesforce Administrator

Knowledge & Experience:

• Salesforce product knowledge and 2 year of hands-on administration experience with Sales Cloud.

• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.

• Able to develop and interpret technical documentation for training and end user procedures.

• Good understanding of the organization’s goals and objectives.

• A proactive attitude to platform enhancements

• A desire to implement best practice solutions

• Available and responsive to questions

• Excellent relationship-building skills and ability to liaise with stakeholders at all levels

• Gathering requirements and proposing technical solutions

• Training users and creating training materials

• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)

• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports

Personal Attributes:

• Highly self-motivated and directed.

• Ability to absorb new ideas and concepts quickly.

• Good analytical and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Ability to conduct research into software development and delivery concepts, as well as technical application issues.

• Ability to present ideas in business-friendly and user-friendly language.

• Very strong customer service orientation.

• Excellent written, oral, interpersonal, and presentational skills.

• Experience working in a team-oriented, collaborative environment.

• Active in the Salesforce Community

• 100% Remote work (true remote work)
•  Working with an international team.
• Customize your own set up - you'll get a budget to choose your own gear.
•  40-hour workweek
•  Must have a valid tax ID and be able to create invoices (applicable to contractors only)