Senior HR Representative - 32 hours per week
Our client is a leader in precision dispensing, fluid management, and related technologies in 30 countries. They are located in Maastricht, the Netherlands, and they are looking for a Senior HR Representative (m/f/d) with Dutch, English & ideally German who will cover the maternity leave (1 year) and be a part of the Global Business Services HR Services team.
What will be your key responsibilities:
- Providing personalized, excellent support to internal customers (employees, managers) by answering their queries and processing their requests in a timely, professional, and welcoming manner.
- Using a case management tool to enter, track, and respond to all activities efficiently, and meet service levels set out in Service Level Agreements.
- Coordinating incoming and outgoing employee administration.
- Supporting and responding to employee issues/inquiries on HR policies, employee relations, compensation and benefits, vacation, leave of absences, sickness handling, and disciplinary Investigations.
- Training inquiries and generation of HR related reports.
- Serving as a resource for new hire orientations.
- Ensuring proper record keeping, the confidentiality of cases and employee information, and the integrity of HRIS data.
- Ensuring compliance with all government and employment law regulations, including Works Council regulations where applicable, and ensuring that HR policies and procedures are updated as required.
- Performing regular audits to maintain data integrity.
- Supporting the review and updating of content in the knowledge management and case management systems, as well as other continuous improvement activities to improve HR Services' efficiency and effectiveness.
- Assisting in additional activities, translation support for policies, and documentation.
What experience should you have:
- Several years of experience in the field of Human Resources.
- Expert knowledge of HR regulations in the Netherlands is required; HR knowledge in Germany is preferred.
- Strong verbal and written communication skills in Dutch (fluent), English (fluent). German is an advantage.
- Highly organized and strong detail orientation with a strong customer service orientation.
- Able to work collaboratively across all levels of the organization.
- Ability to multi-task and change priorities quickly, strong detail orientation, with a focus on data quality.
- Excellent process orientation, which focuses on efficiency without losing sight of customer experience.
What do you get in return:
- Dynamic, international working environment
- 13th month's salary
- Holiday allowance
- Pension plan
- 25 holidays + 6 extra days (full-time)
- Free parking
- Fruit, coffee, and tea for free
- One homeoffice day
- Possibility to work 32 working hours per week
