Service Desk Analyst with English

What will you do?

You will become the single point of contact for the users of Heidelberg Materials - one of the world’s largest integrated manufacturers of building materials. Following up the processes, you will provide an IT support to English internal clients for everyday PC troubles e.g., login difficulties, printer problems, slow Internet, and many others while working to minimize the impact of IT incidents by ideally resolving them with-out further escalation to specialized teams.

Beyond that, all technical problems with a unique reference number must be logged into our ticketing tool in a professional and consistent manner that ensures, all requests are dealt with efficiently. Not to forget, one of your top priorities would be not only to maintain a high-level of customer awareness but also to communicate regularly with other Service Desk team members and IT teams.

You are an ideal candidate if you are:

• Communicative team player with a good attitude
• Customer service-oriented
• Effective problem-solver
• Proficient in English language (C1 level)
• Knowledgeable in the IT field – especially on Windows 10+11; Microsoft applications including Office and Outlook/Exchange
• Knowledgeable in KPIs and SLAs, with experience using them to track performance and meet expectations 

What is a plus?

• Professional Knowledge of a second language (French, Italian or German)
• Knowledge of Citrix technologies and Active Directory (AD)
• Knowledge of desktop & laptop HW, SW deployment technologies, McAfee antivirus, remote access software, network administration, TCP/IP, various types of printers, VPN technologies
• Previous experience in a similar role or industry

What do we offer?

• Hybrid work environment
• 7,5-hour workday and 5 weeks of vacation
• Employee career track including regular growth talks
• Extensive trainings (technical, soft skills and language courses)
• Coaching & Mentoring Program
• 2 sick days & 2 days off for your volunteering activities
• Daily meal contribution
• Benefit card (sport, education, wellness, health, culture)
• Pension Insurance
• Mobile phone with company tariff
• Company reserved parking (car, motorbike, bike and lockers)
• Relax area and terrace

What’s going to happen next?

Firstly, apply for this job position and our recruiter will reach out to you within a week. If there is an interest of both sides, we arrange either online or face2face meeting in the Digital Hub Brno office with the Country Team Lead and Centralized Service Desk Manager. Based on the mutual satisfaction, we would welcome you on board.