T&E Team Lead

Key Responsibilities:

Corporate Card/Concur Expense Managemet

• Support project efforts as well as involvement in hiring, training and supervising team of administrators to ensure timely and accurate processing of expense reports, payments and help desk inquiries

• Lead internal team in global corporate card operations, including Travel & Expense (T&E) and Purchasing Cards. Support design and execution of program strategies, manage account and card controls, direct card application, issuance and closure, and partner with appropriate GBS leaders for payments and reconciliation. Operationally coordinates with global corporate card issuers, Citibank and PNC Bank

• Oversee the global process of rebates earned through Corporate travel and purchasing card activity

• Guide operational teams to handle support escalations around expense payment

• Develops processes and procedures for how to handle expense payment operational issues and ensure support teams are trained and understand responsibilities

• Identify and track the root cause of service deficiencies and monitor activities executed for service remediation

• Collaborates with Manager on development of a working roadmap/product strategy plan around expense management overall design

Travel Policy/Agency

• Support global corporate travel programs, policies and initiatives

• Oversee user-facing travel information, education and informational content for DS and Global Business Services (GBS) tools

• Support operations through data gathering, performance analysis, operational improvement efforts, and reporting dashboards

• Suggest strategies for risk mitigation, business continuity, cost management and operational efficiency

• Perform any ad hoc requests related to the scope of the Employee’s position as stipulated by the manager

People management

• Oversees entry level to experienced professionals. Frequently advises team on moderately complex matters

• Develops a culture of continuous improvement, adherence, and proactively proposes enhancement to Global Standards

• Monitors Metrics and KPI’s to identify and address/improve performance gaps and improvement opportunities

• Shares accountability for ensuring appropriate internal controls (e.g., SOX) are considered and established as part of the process creation and review process

• Supports the T&E Continuous improvement operations, for quality and cost effectiveness of the solution service

• Maintains effective and cooperative working relationships with business owners, IT staff, project management team, Corporate Executive Team, and vendors

• Conducts, participates, and advises in presentations, overviews, meetings, workshops, and other business decision-making activities

• University education (Bachelor's degree) or relevant work experience

Language skills

• English - Advanced (C1), any other language is an advantage

Years and Type of Experience:

• related experience in Shared Services Center or Business Process Outsourcing environment

• experience with expense reporting tools like SAP Concur Expense, including configuration and maintenance

• Key Required Skills, Knowledge and Capabilities:

• Knowledge of Microsoft Office (including Word, PowerPoint, Excel)

• Ability to collaborate with a team that has a fast-moving and diverse portfolio

• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport, and persuade other

• ERP knowledge of SAP, Movex and AX (preferred)

• Excellent Communicator

• Strong planning and organizational skills

• Professional development and possibility to grow within a newly established Shared Service Center based in Einpark

• Fully paid meal vouchers 7 Eur per working day and during vacation, sick days, and sick leave

• 3 sick days per year

• Fully paid sick leave up to one month

• Contribution to dental care up to 150 Eur per year

• Pension Contribution after 1 year

• Classes of foreign languages

• Access to Multisport card

• Referral Programe Bonus up to 1200 Eur

• Employee Assistance Programe

• Social events

• Refreshment in the office – coffee, tea, water, fruit on Wednesdays

• Yearly performance-based bonus