Team Lead Operations Analyst

What will you do:

We currently have a vacancy for a Team Lead position: 

• Ensure appropriate staffing on the shift in order to provide effective customer care
• Coordinate, prioritize work related tasks within the team to meet customer satisfaction
• Ensure the shift is handed over in professional way defined in related document
• Coordinate, attend and lead team meetings
• Support the team members with guidance and advice
• Escalate any personal issues to the Global Operations Manager
• Keep the Global Operations Manager informed about ongoing issues
• Coordinate Major incidents according to the Major incident process

You are an ideal candidate, if you:

• Have very good knowledge of your specified area
• Have a demonstrated track record with people management, respective experience with leadership
• General knowledge of IT surrounding technologies (e.g. Microsoft server OS)
• Very good English skills
• Willingness and ability to travel internationally

What we offer

• Hybrid work environment
• 7,5-hour workday and 5 weeks of vacation
• Employee career track including regular growth talks
• Extensive trainings (technical, soft skills and language courses)
• 2 sick days & 2 days off for your volunteering activities
• Daily meal contribution
• Benefit card (sport, education, wellness, health, culture)
• Mobile phone with company tariff
• Company reserved parking (car, motorbike, bike and lockers)
• Relax area and terrace