Technical Specialist in 24/7 Data Platforms Services support

In Data Platforms we help our customers to release resources to their core business by automating and rationalizing labor intensive manual processes. Portfolio of Data Platforms offerings includes internationally renowned BIX services which cover the full financial value chain from Order-to Cash and Purchase-to-Pay, typically E-invoicing and E-trade services. More than 1000 customers using BIX services include large multi-national corporates as well as small enterprises and public organizations. The provider unit of BIX services is Data Platforms as a part of TietoEVRY’s Industry Software (IS) Service Line having approx. 450 employees in Norway, Sweden, Finland, Czech Republic, Latvia, Poland and India.

What will be your key responsibilities:

Support of BIX E-invoicing, E-trade, Financial Messaging and Energy Information Exchange services, handling of service requests and incidents according agreed SLA commitments.
Monitor integration platforms where all the BIX Services are running, reacting and solving incidents in 1st and 2nd level support.
Secure 24/7 continuous service by working in shifts.

We offer you the chance to work closely with our customers by providing them world leading integration brokerage services (largest by revenue in Europe according Gartner’s IB Market Guide 2015) as part of Data Platforms team. Grab this opportunity to join a successful business in a key front-end role with many possibilities to succeed in business and grow on professional level.

What experience should you have:

  • Basic knowledge of Unix/Linux OS, network protocols and message formats like XML, SAP IDOC or EDIFACT.
  • You communicate fluently in English.
  • You are able to work under stress and in shift system (day, afternoon/evening, night shifts).

What do you get in return:

  • The contract is for an indefinite period of time. We count on you!
  • Work partially or completely remote. Work from wherever it suits you.
  • Extra holidays. We have 25 days off plus 2 sick days.
  • We contribute from 10 400 CZK per year. You name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.
  • Educate yourself. We regularly organise and pay for IT courses, certifications, language training and personal development courses.
  • 77 CZK meal allowance on top of your salary.
  • Reward for a new colleague. Refer another colleague to us and get up to 80,000 CZK.
  • We'll support you when you're sick. For colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law.
  • Extra work is appreciated. When overtime is needed, we pay more than the law requires.
  • Stay fit and fresh. In Ostrava, use the free fitness facilities in the building, in other locations, do sports with Multisport.
  • Nordic culture. At Tietoevry, we believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open.
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