Technical Support Engineer , Clinical Chemistry

On behalf of our multinational pharma partner we are looking for a Technical Support Engineer.
The company develops, manufactures and markets hematology analyzers, clinical chemistry analyzers, and associated reagents for human medical and veterinary use.

What will be your key responsibilities:

  • Providing technical support to partners and customers of our Partner company by solving escalated problems and providing information to ensure the optimum system performance on the field.
  • Logging, recording and managing complaints and technical issues in the Complaint Handling System of the company, complying with administration requirements of inspecting authorities.
  • Inspecting and repairing Clinical Chemistry analyzers.
  • Planning and delivering technical training courses for Distributors in house, on-line and occasionally on site.
  • Problems and providing information to ensure the optimum system performance on the field.
  • Compiling, updating and reviewing Service Manuals, User Manuals and other technical documentation.

What experience should you have:

  • Medical technical engineering or Mechanical or electrical engineering or Medical Device technician
  • Technical service engineering experience minimum 3-5 years,
  • Experience in Medical laboratory diagnostics is an advantage
  • Fluency in written and spoken English
  • Good communications skills, ability to communicate clearly over email and by phone with customers and teammates
  • Good organizational and planning skills
  • Creativity, problem solving attitude
  • Ability to work on multiple projects at one time, under pressure and to deadlines
  • Flexible
  • Advanced proficiency in Microsoft Office.
  • Team player
  • Self-motivation

What do you get in return:

  • Varied job, possibility to travel inside and outside Europe
  • Competitive salary
  • Cafeteria
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