Technical Support Representative - Spanish & Italian

Our client is a well-known international car manufacturer and its customer service center is the central point of contact in Europe, caring for the needs of current and prospective customers (B2C and B2B). The company is currently expanding its Technical Support department and is seeking to hire a Technical Support Representative (m/f/d) for the so-called B2B Connect Support Portal (independent workshops portal).

What will be your key responsibilities:

  • Handling incoming work (email, tickets) from B2B customers and responding to the queries in a timely and professional manner
  • Analyzing and investigating issues making use of acquired knowledge and available tools
  • Providing information and assistance, investigating problems related to the dispatch of cases and system errors, etc.
  • Accurately documenting work-related activities in the relevant ticketing system according to established policies and procedures
  • Coordinating with internal stakeholders to resolve complex enquiries and complaints about supported products
  • Ensuring all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service
  • If needed, performing other duties and responsibilities as assigned

What experience should you have:

  • Fluent in English, Spanish and Italian both written and verbal
  • Highly motivated and keen to act as a Brand Ambassador
  • Highly perceptive, customer-focused and able to understand and manage expectations
  • Good understanding of and a strong affinity with Computers (e.g. Browser settings)
  • Particular interest in and basic knowledge of automotive technology
  • Superior analytical skills, ability to anticipate upcoming issues and find solutions, pro-activeness and ability to work independently
  • Flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress
  • Enthusiastic and inspiring personality

What do you get in return:

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 6 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • Extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
Mám zájem o tuto pozici

Poslat nabídku na e-mail