You will be responsible for the key applications for our customers.
You will:
- Plan, control, and deliver complete application-based request - fulfillment
- Perform installations of new application versions on classic servers or in the cloud (AWS/Azure/GCP/FCI...)
- Develop pipelines/templates for application usage
- Prepare/configure new environments for applications
- Manage application pods to ensure cloud-readiness
- Troubleshoot technical issues on systems/applications
- Act as an operative interface among Service Delivery Management, Customer, Development, Vendors, and other delivery units
- Check, execute, solve, and create tickets
- Automate repetitive processes/tasks
We want you to:
- Coordinate incident, problem, change, escalation management, and operational documentation
- Independently execute standard tickets to provide service according to KPIs
- Support Junior Administrators to enhance their knowledge
- Coordinate customer-requested and/or technical changes during the service lifecycle
- Work with agile tools on a daily basis
- Progress in your career and gain new DevOps/SRE-oriented skills