Teamleader I - External Customer Services

• Hire, lead, develop and manage the team (operation – responsible for service delivery)
• Support the team spirit and continuous development of knowledge and skills
• Responsible for services/solutions delivery to clients in agreed quality and quantity structure according agreed contracts and internal KPI 
• Monitor and review KPIs with customer (performance and quality)
• Identify process improvement measures and drives their implementattion, incl. management of change in the team
• Participate in escalation management
• Set up regular communication channels internally and externally
• Contribute to financial transparency of organization
• Support other projects e.g transitions 
• Participate on ICS controls 
• Work on other ad-hoc and regular requests/ tasks 

We work in a HYBRID STYLE of working with the possibility of working from home , but twice a week we meet in the office in Košice or Bratislava for meetings.

The published salary is the minimum possible offer.

The starting salary may be higher depending on the extent of fulfillment of the employee's requirements (education, language skills, required practice, personality assumptions and skills).

Education:
University degree (Bachelor or Master) in Economy/Accounting

Experience:
Min. 2 years of experience in business service centers either in financial area or leadership 

Language knowledge:
English B2 and German B2 

PC/IT skills:
MS Office – advanced
Experience with SAP (especially Modules SD/FI) beneficial

Skills: 
• Strong communication and presentation skills 
• Reliability, flexibility and responsibility
• Customer orientation
• Results and goal driven
• Ability to work under pressure 
• Interpersonal skills, empathy 
• Ability to give constructive feedback and set-up development paths for employes
• Positive attitude and abillity to motivate others
• Problem solving and conflict management
• Change management

• Annual Bonus (Variable Pay): In accordance with the employer’s compensation Remuneration policy, employees are eligible for an annual bonus of up to 5% of their annual base salary total cash, subject to achieving 100% of the performance criteria defined by the employer.* 
• Meal Allowance: Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a Ticket Restaurant card or as a financial allowance. 
• Cafeteria Benefits: Monthly contribution of EUR 25 to the Cafeteria benefits system or a MultiSport card.* 
• Company Mobile Phone: Company mobile phone for both business and personal use, including unlimited calls, SMS/MMS, and 15 GB of EU roaming data at 4G speed. After the data allowance is consumed, the speed is reduced to 128 kbps. 
• Flexible Working Hours: Employees can organize their working day according to their preferences, while respecting the core working hours from 9:00 AM to 2:00 PM. 
• My Days: Entitlement to one or more paid leave days without the need to provide a medical certificate. Additional paid leave is provided to parents of first-grade schoolchildren on their child’s first school day.* 
• Employee Referral Bonus: Reward of up to EUR 1,700 for the successful referral of a candidate hired on a permanent employment contract. 
• Telekom Product Discounts: Discounts of up to 50% on Telekom products, including internet, fixed-line, and mobile services. 
• Partner Discounts: Discounts with dozens of partners in the areas of health, sports, fashion, culture, travel, housing, and education.* 
• Supplementary Pension Contribution: Employer contribution to the employee’s selected supplementary pension scheme in the amount of 1.5% of gross salary.* 
• Learning & Development: Career development and training opportunities focused on both soft and hard skills. Employees receive a EUR 180 contribution towards language courses on each employment anniversary with DTSE Slovakia. 
• Corporate Events: Summer and Christmas parties, St. Nicholas Day events, Health Days, blood donation campaigns, team-building activities, and more. 
• Mojra.sk Psychological Counselling: Access to psychological counselling services through Cafeteria benefit points.* 
• Benefits for Future Parents: Employees receive a EUR 100 contribution upon the birth of a child. Fathers receive one additional week of paid leave on top of the statutory two-week paternity leave. Employees going on parental leave may retain their company mobile phone for up to one year. 
• Relocation Bonus: Employees relocating from another country to Slovakia based on an employment contract with DTSE Slovakia are eligible for a EUR 1,500 relocation allowance, paid during the first three months of employment (EUR 500 per month).

* Available after successful completion of the probation period as defined in the employment contract.