Satisfaction assurance agent 2025

What will you do

You will provide WOW experiences that support long-term customer loyalty & growth

You will help elevate customer orders through thoughtful engagement, expert design, and product assistance

You will review designs and orders for clarity, completeness, and aesthetics

You will comfortably and proactively reach out to customers by email, chat, and SMS

You will troubleshoot and creatively problem-solve to deliver results

You will collaborate across departments to come through for our customers and company

You will resolve any post-order and post-delivery problems for customers with a future-focused mindset supporting long-term relationship goals and growth.

How you’ll be measured:

Customer Satisfaction

Inter-team Collaboration

Efficiency

Accuracy

What we offer

Home office or remote support (location Prague)

Flexible working hours

Multisport card

A beautiful office in Karlín with a full fridge, amazing coffee, and an Xbox

Every Tuesday company breakfast, and occasional lunches and dinners

Regular team buildings (game nights)

English classes and budget for learning

Mental health wellness program with Soulmio

5 sick days

What are we looking for in you?

Experience and ability to deliver exceptional customer service

Independence coupled with the ability to collaborate with internal partners

Desire to enhance every customer experience

Curiosity to understand our varied customers and innovation to improve their experiences

Self-motivated to achieve performance goals

Excellent verbal and written communication skills

Ability to multi-task while being detail-oriented

Adaptable, flexible, and positive

Have a focused approach under pressure

Familiarity with Gimp and Inkscape, and decoration processes like screenprinting and embroidery are a plus, but not required

English Fluency: You are confident and comfortable speaking and writing in English across a broad spectrum of operational and customer service situations.