What will you do?
You will become the single point of contact for the users of Heidelberg Materials - one of the world’s largest integrated manufacturers of building materials. Following up the group processes, you will provide IT support for Italian users for everyday PC troubles e.g., login difficulties, printer problems, slow Internet, and many others while working to minimize the impact of IT incidents by ideally resolving them without further escalation to specialized teams.
Beyond that, all technical problems with a unique reference number must be logged into our ticketing tool in a professional and consistent manner that ensures, all requests are dealt with efficiently. Not to forget, one of your top priorities would be not only to maintain a high-level of customer awareness but also to communicate regularly with other Service Desk team members and IT teams.