Process and Quality Manager for Billing

Job content:

• Responsible for the continuous optimization and redesign of customer service processes, as well as their implementation in the organization and systems.
• Coordinate the processes and requirements with interfaces to finance and service. Document and control these processes and provide support for inquiries and systems.
• Cooperate with operational teams on process and quality analysis and identification of efficiencies for our business.
• Creation and collaboration of work instructions and documentation for Customer Service Units.
• Participate in the development of strategies for Customer Finance Billing Service Processes. 
• Collaboration or management of projects related to our business. 

 • Education: University degree (Bachelor or Master) in business administration, information technology (IT) or finance
• 1-2 years background in customer service or finance preferred.
• Good understanding of billing, with a background in economics and finance.
• User experience with management information systems / reporting systems
• Ability to understand the entire Order-to-Cash process, including customer service, billing, payment, and collection.
•  Language knowledge: German (fluent) and English
• Advanced knowledge of MS Office (PowerPoint, Excel, Word)
• Analytical, communication and organizational skills
• Ability to understand end-to-end process
• Detail oriented problem solving skills
• Independent and comprehensive thinking

• Annual bonus
• Fully paid meal vouchers
• Mobile phone also for private use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time