Process and Quality Manager Receivables Management Private Customers

Job Description:
• Analysis, modelling and optimalization of end-to-end processes in receivables management
• Identification of efficiency and quality potentials, especially in the context of digitization
• Definition and control of process and quality indicators, implementation of reviews/audits
• Expert advice on systems, processes and quality management
• Collaboration or management of projects in the area of responsibility
• Technical coordination of complex receivables issues with management and stakeholders

• Experience in receivables management, collections, customer service (billing & payments), accounting or related commercial processes, ideally in a B2C environment, with a solid understanding of end-to-end financial processes (order-to-cash, billing, payments, dunning, disputes).
• Strong background in process analysis and optimization, ideally within complex system and IT landscapes, using methodologies such as process mapping, BPMN or Six Sigma.
• Experience in project work or project/line management, with a structured methodological approach (classic, agile or hybrid).
• Confident handling of KPIs, reporting and data analysis (e.g. quality metrics, lead times, efficiency, error rates).
• Experience in digitalization or transformation initiatives, as well as knowledge of quality management, process standards or audit environments.

Personality & Way of Working

• Structured, analytical and detail-oriented mindset, combined with the ability to keep a holistic perspective.
• Strong communication skills and confidence in working with business units, management and cross-functional stakeholders.
• High level of ownership and accountability, with a proactive and solution-oriented approach.
• Resilient and self-organized, comfortable working in complex, time-critical and project-based environments, with a strong focus on quality and customer experience.

• Annual bonus
• Fully paid meal vouchers
• Mobile phone also for private use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time