We are looking for a Process and Quality Manager for Collection who will play a key role in shaping customer-oriented, efficient and future-proof payment and receivables processes.
In this role, you will drive end-to-end process optimization, quality management and digitalization initiatives across the collection landscape, ensuring transparency, stability and an excellent customer experience in a complex, international environment.
Job Description
• Analysis, modelling and optimalization of end-to-end processes in receivables management
• Identification of efficiency and quality potentials, especially in the context of digitization
• Definition and control of process and quality indicators, implementation of reviews/audits
• Expert advice on systems, processes and quality management
• Collaboration or management of projects in the area of responsibility
• Technical coordination of complex receivables issues with management and stakeholders
• Several years of experience in accounts receivable / collections, customer service with a focus on billing & payments, accounting, or related commercial processes, ideally in a B2B or key account environment (IT and solution business)
• Solid understanding of end-to-end financial processes, e.g. order-to-cash, billing, payment allocation, dunning, dispute and complaint management
• Experience in analyzing and optimizing processes, preferably within complex system and IT landscapes, e.g. using Six Sigma methodologies or process mapping & modeling (BPMN)
• Project or line management experience (e.g. participation in or leadership of projects), ideally with a structured methodological background (e.g. classic, agile or hybrid approaches)
• Confident handling of KPIs, reporting and data analysis (e.g. quality metrics, lead times, efficiency, error rates)
• Experience in digitalization or transformation initiatives
• Knowledge of quality management, process standards or audit environments
Personality & Way of Working
• Structured, analytical and detail-oriented, while maintaining a holistic view
• Strong communication skills and confidence in interacting with business units and management
• High level of ownership and accountability, with the willingness to proactively drive topics forward
• Resilient and solution-oriented, even in complex or time-critical situations
• Process-oriented mindset with a strong focus on quality and customer experience
• Self-organized way of working in cross-functional and project-based environments
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